Carol Tomé, CEO of UPS, told Romaine Bostick on Bloomberg Talks that UPS's healthcare revenue has grown from less than $6 billion when she arrived to more than $13 billion by the end of this year.
The usual view in parcel delivery is that more volume fixes everything. Carol has spent six years deliberately moving fewer, higher-value packages, and UPS is smaller for it.
"We're dispelling the old myth that all packages are created equal and that volume solves all problems, because it's just not true."
Carol came out of retirement to run UPS, set a goal to double its market value in three years and hit it. Before UPS she was CFO of Home Depot during the 2008 financial crisis, when that company lost a quarter of its revenue in a single year.
The full interview is covered here so you can skip it. 20 minutes of audio, 7 minutes of reading.
Here are the 9 numbers that matter.
Bloomberg Talks · Oct 27, 2026 · 20m · 13m saved
With Carol Tomé, CEO of UPS
Key Takeaways
UPS returned to volume growth with US small-business and enterprise customers and raised its full-year guidance
Customers expect average daily volume to rise about 25% from Q3 to Q4
Healthcare revenue has more than doubled under Carol, from under $6 billion to more than $13 billion
With the Amazon pullback largely done, Carol puts UPS's addressable market at about $923 billion
The premium slice is about $535 billion globally
Shipping materials for US data centers is a new lane worth over $15 billion
Carol has no desire to automate drivers, whom she calls "the brand people of UPS"
No successor has been named, despite talk about operations chief Nando Cesarone
1. Back to Volume Growth
Carol spoke from UPS headquarters in Atlanta on the day of its third-quarter earnings report. Volume returned to growth among US customers, and UPS lifted its full-year revenue and profit guidance.
UPS's small-business and enterprise volume in the US is growing again
"We did report solid results today, including a return to volume growth for our SMB and enterprise customers in the United States." — Carol Tomé
The holiday peak looks strong on the forecasts customers send UPS.
"Based on forecasts that we receive from our customers, we expect our volume, our average daily volume, to increase about 25% from the third quarter to the fourth quarter." — Carol Tomé
